Benefits

Education

Bachelor's degree

Full Job Description

Role Overview The Technical Success Architect will work with customers to understand their challenges and priorities, and leverage expertise to drive business value through Slack. The role involves facilitating customer-facing workshops and discovery, developing deep understanding of technical specs, and providing timely recommendations to customers. The Technical Success Architect will also engage with Slack Product and Technical Support Teams to address product feature/technical hurdles. What You Will Do The main responsibilities of the Technical Success Architect include understanding customer challenges and priorities, leveraging expertise to portray avenues forward to drive business value through Slack, and developing deep understanding of technical specs for each Slack feature release. The role also involves partnering with customers to achieve their business goals and outcomes, and proactively engaging with Slack Product and Technical Support Teams to address product feature/technical hurdles. Why It Might Be a Fit The ideal candidate will have 5+ years of experience as a solutions/sales engineer, technical consultant, customer success, or professional services team member, preferably in the SaaS or PaaS space. The candidate should have a sound understanding of at least one object-oriented programming language, interest in Generative AI technologies, and hands-on proficiency with data exchanges and APIs. Requirements 5+ years of experience as a solutions/sales engineer, technical consultant, customer success, or professional services team member, preferably in the SaaS or PaaS space Sound understanding of at least one object-oriented programming language such as: Java, Javascript, Node.js, SQL, Python Interest, Educational Background or Delivery Expertise in Generative AI technologies Hands-on proficiency with data exchanges and API's Excellent written and verbal communications skills Excellent presentation skills for presenting both business-oriented solutions and sophisticated technical concepts Experience collaborating with the customer and resolving technical problems for them Track record of success delivering customer value by translating complex technical issues into tangible solutions at scale Bachelor's degree in a technical discipline or additional experience required Benefits Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.

Skills and Technologies