Benefits

Education

Bachelor's degree

Full Job Description

Role Overview As a Technical Success Architect at Slack, you will work with customers to understand their technical challenges and priorities, and leverage your expertise to drive business value through Slack. You will facilitate customer-facing workshops and discovery, develop deep understanding of technical specs for each Slack feature release, and partner with customers to achieve their business goals and outcomes. What You Will Do Your main responsibilities will include understanding customer challenges and priorities, leveraging your expertise to portray avenues forward to drive business value through Slack, developing deep understanding of technical specs for each Slack feature release, and partnering with customers to achieve their business goals and outcomes. Why It Might Be a Fit To be successful in this role, you will need to have 5+ years of experience as a solutions/sales engineer, technical consultant, customer success, or professional services team member, preferably in the SaaS or PaaS space. You will also need to have a sound understanding of at least one object-oriented programming language, interest in Generative AI technologies, and hands-on proficiency with data exchanges and APIs. Requirements 5+ years of experience as a solutions/sales engineer, technical consultant, customer success, or professional services team member, preferably in the SaaS or PaaS space Sound understanding of at least one object-oriented programming language such as: Java, Javascript, Node.js, SQL, Python Interest, Educational Background or Delivery Expertise in Generative AI technologies Hands-on proficiency with data exchanges and API's Prior experience in developing Slack applications (extra points) Excellent written and verbal communications skills Excellent presentation skills for presenting both business-oriented solutions and sophisticated technical concepts Experience collaborating with the customer and resolving technical problems for them Track record of success delivering customer value by translating complex technical issues into tangible solutions at scale Bachelor's degree in a technical discipline or additional experience required Benefits Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.

Skills and Technologies