Benefits

Full Job Description

Role Overview You'll own customer success post-sale for our Asia Pacific Customers. This is a product-focused, technical role where you'll spend your time learning customer environments, asking the right questions to uncover blockers, and translating product capabilities into solutions. You're also the front line for technical support. What You Will Do Account Management: Own post sales relationship as the main point of contact and technical advisor. Onboarding & Implementation: Lead technical onboarding for new enterprise customers. Technical Troubleshooting: Investigate and resolve integration, configuration, and compatibility issues. Product Enablement: Run discovery conversations to understand customer goals and use cases. Why It Might Be a Fit 6+ years in a technical customer-facing role, background in application security, DevSecOps, or open-source ecosystems, experience with developer tooling and CI/CD platforms, ability to read and reason about code, clear written and verbal communication with developers, security practitioners, and executives. Requirements 6+ years in a technical customer-facing role 2+ years of experience being the dedicated point of contact for customers with an emphasis on quarterly health checks and success background in application security, DevSecOps, or open-source ecosystems experience with developer tooling and CI/CD platforms ability to read and reason about code (JavaScript, Python, TypeScript) familiarity with APIs, webhooks, and SaaS integration patterns hands-on experience with Package Managers comfort troubleshooting in production environments alongside engineering teams clear written and verbal communication with developers, security practitioners, and executives Benefits Market competitive salary bands Meaningful equity program Comprehensive health benefits for you and your family (99% coverage) Flexible time-off, holidays, and winter shutdown to rest & recharge Paid parental leave Remote-first, with quarterly team off-sites

Skills and Technologies