Benefits

Full Job Description

Role Overview The Senior Specialist, AI & Automation - Client Success will work at the intersection of technology and Client Success, designing automation and AI solutions that improve the customer journey. This role requires someone who thinks 'customer-first' and builds accordingly. The candidate will work across low-code and high-code environments, collaborate with cross-functional teams, and contribute to a unified 360-degree AI-powered view of customers. What You Will Do The Senior Specialist will be responsible for building automation, AI agents, tools, and data solutions that empower the Client Success team to deliver exceptional customer experiences at scale. This includes designing and developing automation solutions for Client Success workflows, building and maintaining integrations between internal tools and data sources, and identifying repetitive manual processes and proposing scalable automation solutions. Why It Might Be a Fit The ideal candidate will have a solid understanding of Client Success teams and processes, experience working with automation and AI solutions, and proficiency in Python and working with APIs/connectors for system integrations. The role offers opportunities for growth, autonomy, and impact, with a focus on customer experience and innovation. Requirements Minimum 5+ years of experience in a technical role involving automation, AI, or software development Experience working within or directly supporting a Client Success / Customer Success function Hands-on experience with Microsoft Power Platform (Power Automate, Power Apps, Power BI) Proficiency in Python and working with APIs/connectors for system integrations Experience building AI agents or tools or applications Familiarity with prompt engineering and working with large language models Experience with Generative AI platforms, Microsoft Co-Pilot, or similar AI tools Understanding of data integration, data pipelines, and working with data from multiple sources Benefits Competitive salary Equity Healthcare PTO Retirement plan Learning budget Parental leave Wellness programs Visa/relocation assistance Remote flexibility Stipends Bonus/commission Paid holidays

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