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Role Overview As a Program Management Strategy & Operations Manager/Sr Manager, your work will cut across areas of Strategy, Program planning, Operational excellence, Governance and Enablement. You will help in implementing Global business vision and strategy. This position requires big-picture thinking, initiative, zeal, attention to detail, the ability to learn quickly, the capacity to handle internal and external relationships, the competence to work with senior executives, and excellent soft skills. What You Will Do Drive programs of strategic importance to Salesforce PS Global Delivery Center (GDC), conceptualise, analyse and evaluate the needs of different programs; make recommendations with business justification, and finally upon approval, forefront the programs. Manage the partner program, running governance for their performance and effectiveness in meeting GDC requirements. Why It Might Be a Fit Ability to identify all people or organizations impacted by the program, analyse customer expectations and impact on the project, and develop appropriate management strategies for actively engrossing collaborators in project decisions and execution. Understanding of Agile-certified Scrum processes, and current methods of coordinating Business & IT. Requirements 8+ years of Program Management experience and 14+ years of overall IT experience 5+years of exposure to Salesforce Projects/Products is a strong asset Ability to collaborate with senior executives and partner organizations, demonstrating strategic understanding of business needs Understanding of resource utilization and worked with strategies to get the right skills for the right projects. Hands-on experience with one or more CRM software products (Salesforce CRM, Siebel, Clarify, Vantive, PeopleSoft, NetSuite) would be a strong asset Hands-on experience with PM tools like JIRA / MS Project Adept in building presentations that enable communication of strategic direction across the organization Advanced Microsoft Excel skills (formulas, data cleansing, data manipulation) Ability to manage multiple projects/ programs and mentor new hires Benefits Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.

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