Benefits

Education

Bachelor's degree

Full Job Description

Role Overview The Senior Engineer (Support & Operations) will provide 24x7 event/alert/incident monitoring support for in-scope infrastructure, applications, and cloud management. The role involves capturing alerts or situations, raising incident tickets, and performing SOP-based support and escalation to respective technology teams. The engineer will also perform end-to-end incident management for event-based incidents, monitor batch job alerts, and handle batch job requests. What You Will Do The Senior Engineer (Support & Operations) will work in rotational shifts to provide 24/7 monitoring support for IT infrastructure. The role involves monitoring in-scope infrastructure, applications, and cloud management with various monitoring tools, analyzing and acknowledging alerts/events/situations, and creating incidents as per their impact. The engineer will also escalate notifications to relevant teams and stakeholders to ensure SLA compliance and minimal impact on the business. Why It Might Be a Fit The Senior Engineer (Support & Operations) will work closely with the CIM/MIM dedicated team, act as a situation manager, and assist in high-severity incidents. The role requires strong analytical and problem-solving skills, with the ability to work in a rotational shift environment. The engineer will also have opportunities for professional growth and development in a dynamic and fast-paced environment. Requirements Bachelor's degree in Computer Science or related field 5+ years of experience in IT infrastructure support and operations Strong analytical and problem-solving skills Ability to work in a rotational shift environment Experience with monitoring tools such as Moogsoft, Splunk, iTOM, Big Panda, Solarwinds, SCOM, Dynatrace, AppDynamics, Net cool, Tivoli, HP NNM, HP OVO, LogicMonitor, Grafana, Science Logic, Nagios, Nimsoft, Zabbix, ManageEngine, DataDog, Vmware, WhatsUp Gold, New Relic, SiteScope, Service Now, Cherwell, Remedy, HPSC, HPSM, SalesForce, Service Desk Plus, Control-M, Autosys, Redwood, Dollar Universe (DU), TWS, Tidal, IBM Workload Automation Experience with ITSM tools such as Service Now, Cherwell, Remedy, HPSC, HPSM, SalesForce, Service Desk Plus Experience with batch job schedulers such as Control-M, Autosys, Redwood, Dollar Universe (DU), TWS, Tidal, IBM Workload Automation Benefits Competitive salary Equity Health insurance Paid time off Retirement plan Learning budget Parental leave Wellness programs Visa/relocation assistance Remote flexibility Stipends Bonus/commission Paid holidays

Skills and Technologies