Benefits

Full Job Description

Role Overview Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. FourKites is looking for an ambitious and experienced Senior Customer Success Manager to join our team! What You Will Do Own overall relationship with assigned customers, establish a trusted/strategic advisor relationship, develop, prepare, and nurture customers for advocacy, and work with customers to establish critical goals. Why It Might Be a Fit The role requires at least 6 years of experience working with enterprise customers in a Customer Success or Account Management type role at a SaaS company, supply chain industry experience preferred, and excellent ability to multitask and prioritize workload. Requirements At least 6 years of experience working with enterprise customers in a Customer Success or Account Management type role at a SaaS company Supply Chain industry experience preferred Excellent ability to multitask and prioritize workload Demonstrated ability/flexibility to work cross-functionally in a fast-growing company where fast-paced change is the norm Demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner Bilingual proficiency (Good to have) Willingness to travel occasionally, based on business needs, for customer meetings, on-site engagements, or official company purposes Benefits Medical benefits start on first day of employment 36 PTO days (Sick, Casual and Earned), 5 recharge days, 2 volunteer days Home Office set ups and Technology reimbursement Lifestyle & Family benefits Mental Wellness support and guidance Ongoing learning & development opportunities (Professional development program, Toast Master club etc.)

Skills and Technologies