Requirements Summary

The ideal candidate has experience working with telcos or large platform partners to launch and scale CDN or edge services and can enable sales teams and product partners to drive net-new logos, renewals, upsell and cross-sell

Benefits

Full Job Description

Role Overview The Senior Customer Success Manager will be managing a portfolio of Enterprise customer relationships from C-Level down, you’ll have a proven track record in building high value and impact relationships, and have experience running upsell and cross sell opportunities. What You Will Do Own and grow a portfolio of strategic telco partner and subsidiary accounts; drive new bookings, revenue, renewals and contract expansion. Why It Might Be a Fit 10+ years enterprise account management / customer success, partner/alliances management, or strategic sales experience with carrier, telco, or platform partners in India. Requirements 10+ years enterprise account management / customer success, partner/alliances management, or strategic sales experience with carrier, telco, or platform partners in India. Direct experience launching, commercializing, or scaling CDN, edge, or related infrastructure services (CDN/PAAS/web delivery/cloud/networking/security) with telcos or large partners. Proven track record driving revenue via new-logo acquisition, renewals, upsell and cross-sell motions. Strong stakeholder management and executive engagement; comfortable presenting to technical and business audiences and running customer meetings/demos. Technical fluency across web/app security, CDN, networking, cloud infrastructure or related technologies, with the ability to translate technical capabilities into business value. Demonstrated ability to coordinate cross-functional teams and manage complex, multi-threaded programs to successful outcomes. Exceptional customer-facing, presentation and project management skills; high attention to detail and ability to prioritize in a fast-moving, multitasking environment. Self-starter, independent, disciplined, highly organized, with excellent verbal and written communication in English (local language skills a plus). Benefits Comprehensive benefits package designed to meet your needs. We offer a positive environment for our employees, and we think your life outside of work is important too.

Skills and Technologies