Benefits

Full Job Description

Role Overview The Observability, Monitoring, and Integrations team sits within GitLab's Monetization section and owns end-to-end observability, monitoring, and detection across the systems that power how customers buy and use GitLab. As a Backend Engineer on the Fulfillment Workflow Monitoring (Catch All) team, you'll build and operate telemetry, detection, and reconciliation tooling that identifies billing, data, and event anomalies across CustomersDot, Salesforce, and Zuora before they affect revenue or the customer experience. What You Will Do Design, build, and operate metrics, logs, and traces across the Monetization stack using tools such as Prometheus and Grafana. Implement automated detection for billing, data, and event anomalies, and route alerts to the designated feature teams. Develop reconciliation and data integrity checks across usage and billing pipelines. Why It Might Be a Fit You'll use strong judgment, careful rollout practices, and a high bar for reliability. You'll work with telemetry, artificial intelligence, and machine learning to proactively detect and resolve issues. You'll collaborate with Product, Finance, Support, and other partners to turn operational needs into reliable tooling. Requirements Professional experience with Ruby on Rails. A background in site reliability or observability engineering, including monitoring, alerting, SLOs, SLIs, runbooks, incident handling, and tools such as Prometheus, Grafana, and OpenTelemetry. Experience building anomaly detection, monitoring, or risk management tooling. Exposure to data stores for reporting and insights, especially ClickHouse, and the change data capture and event streaming pipelines that feed them, such as Siphon and NATS JetStream. Experience with billing, financial, or other business-critical systems. Experience owning a project from concept to production, including proposal, discussion, execution, and monitoring. Clear, concise communication about complex technical, architectural, and organizational problems in English, with the ability to propose thorough, iterative solutions in a remote and largely asynchronous work environment. Benefits Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave

Skills and Technologies