Benefits

Full Job Description

Role Overview We are seeking a highly skilled Senior Amazon Connect Developer to lead the development of digital contact center solutions. The ideal candidate will have a strong background in cloud-based contact center platforms, digital channel implementations, and GenAI integrations. What You Will Do Lead the migration of digital contact center workloads from Genesys and LivePerson to Amazon Connect, design and implement chat, chatbot, SMS, email, and WhatsApp solutions using Amazon Connect and AWS services. Why It Might Be a Fit The ideal candidate will have a strong background in cloud-based contact center platforms, digital channel implementations, and GenAI integrations, with a proven ability to develop custom widgets using AWS SDKs and APIs. Requirements 5+ years of experience in contact center platforms, with at least 3 years in Amazon Connect. At least 2 years of hands-on experience implementing digital channels (chat, chatbot, SMS, email, WhatsApp). Strong proficiency in AWS services: Lambda, API Gateway, DynamoDB, S3, CloudWatch, Cognito, etc. Experience with JWT setup, secure API invocation, and portal/chat widget integration. Proven ability to develop custom widgets using AWS SDKs and APIs. Familiarity with GenAI tools and frameworks (Amazon Bedrock, OpenAI, LangChain, etc.). Experience in designing and implementing Amazon Connect digital routing and flows. Strong problem-solving skills and ability to work in agile, fast-paced environments. Benefits Culture of Relentless Performance Competitive Pay and Benefits Work From Anywhere Culture Growth Mindset Global Impact Welcoming Multicultural Environment Social Sustainability Values

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