Requirements Summary

The candidate should have strong knowledge of Windows 10/11 OS troubleshooting, experience with Microsoft Office 365 suite, and proficiency in remote support tools

Full Job Description

Role Overview We are seeking a skilled Remote Desktop Support Engineer to provide end-user support across global locations on the Windows platform. The role involves troubleshooting, incident resolution, and ensuring a seamless user experience through remote support tools while adhering to defined SLAs. What You Will Do Provide remote L1/L2 technical support for end-user computing (EUC) issues across global regions, troubleshoot Windows OS related issues, handle incident, service requests, and problem tickets through ITSM tools, and support hardware and software issues via remote tools. Why It Might Be a Fit The ideal candidate will have strong knowledge of Windows 10/11 OS troubleshooting, experience with Microsoft Office 365 suite, and proficiency in remote support tools. They will also have strong communication skills, a customer-focused mindset, and the ability to handle high-volume ticket environments. Requirements Strong knowledge of Windows 10/11 OS troubleshooting Experience with Microsoft Office 365 suite Microsoft Intune / Endpoint Manager Understanding of: TCP/IP, DNS, DHCP, VPN troubleshooting, Basic network diagnostics tools Experience with ServiceNow or equivalent ITSM tool Remote support tools (RDP, Quick Assist, AnyDesk, etc.) Knowledge of device compliance and security policies Familiarity with Zscaler / VPN clients / Zero Trust models Strong communication skills (English mandatory) Ability to support global customers across time zones (24x7 shift readiness if required) Customer-focused mindset with strong problem-solving skills Ability to handle high-volume ticket environments Good documentation and reporting discipline

Skills and Technologies