Requirements Summary

1-3 years of experience in customer support, technical support, operations, or a related troubleshooting role, with strong analytical instincts and technical curiosity

Full Job Description

Role Overview As a Product Support Representative, you'll be the front line for resolving escalated issues, owning cases end to end, and diagnosing root cause. You'll work with internal teams and customers to resolve issues directly and loop in engineering or product when necessary. This is a high-impact individual contributor role for someone who thrives on solving problems and wants to build the operating rhythm of a brand-new team. What You Will Do Own escalation cases, triage incoming issues, diagnose root cause, and resolve them directly whenever possible. Ensure accuracy and clarity in every resolution, build fluency across systems, and serve as a clear point of contact for internal teams and customers. Why It Might Be a Fit You'll be a good fit if you're relentless about getting to the right answer, want to build the operating rhythm of a brand-new team, and thrive on solving problems for people. Requirements 1-3 years of experience in customer support, technical support, operations, or a related troubleshooting role Comfortable working in Salesforce or equivalent case management/help desk software Strong analytical instincts and technical curiosity Excellent written and verbal communication Highly organized, with a strong sense of ownership over open cases and follow-through on commitments

Skills and Technologies