Benefits

Full Job Description

Role Overview The Product Support Specialist will provide exceptional support to users of WIN's cloud-based applications and digital products. They will develop a deep understanding of the products, business processes, and user needs to help users navigate features, troubleshoot issues, configure applications, and get the most value from the technology. What You Will Do The main day-to-day responsibilities will include developing product and business knowledge, supporting users, troubleshooting issues, configuring applications, and managing requests through the ticketing system. Why It Might Be a Fit The ideal candidate will be curious, resourceful, and highly user-focused, with a strong ability to understand software products, business workflows, and application functionality. They will enjoy solving problems, learning how products work, and explaining solutions in a simple and empathetic way. Requirements 2–5 years of experience in Product Support, Application Support, SaaS Support, Technical Support, or a similar role supporting cloud-based business applications Strong ability to understand software products, business workflows, and application functionality and translate that knowledge into effective user support Hands-on experience with ticketing, help desk, CRM, or knowledge management platforms Comfortable using AI tools such as ChatGPT, Copilot, Gemini, or similar tools to research, summarize, document, and manage work more efficiently Strong curiosity and willingness to experiment with new AI tools, technologies, and more efficient ways of working Excellent analytical, troubleshooting, and problem-solving skills with the ability to investigate issues systematically Strong user empathy and the ability to understand problems from the user's perspective rather than focusing only on the technical issue Excellent verbal and written communication skills in English, with the ability to explain complex concepts in simple, easy-to-understand terms Ability to create clear and structured product documentation, FAQs, and knowledge-base content Strong attention to detail, responsiveness, and ability to manage multiple user requests and priorities Comfortable working in rotational shifts to support users across different time zones Strong work ethic, high integrity, ownership mindset, and positive attitude Benefits Top-notch compensation Flexibility to work remotely

Skills and Technologies