Requirements Summary

5+ years in the IT Industry, working on CRM/PRM projects, 3+ years experience as a Salesforce Administrator, Salesforce.com Admin & Sales Cloud certified, and expertise with business processes around Marketing, Sales & Channel Partner management, Channel Incentive Management

Benefits

Education

Bachelor's degree

Full Job Description

Role Overview The CRM/PRM Support Engineer will work as part of the IT Digital Platforms CRM team to support and maintain Logitech’s Global Partner Portal and the associated Salesforce Sales Cloud application for the B2B Sales & Marketing organization. This position is based out of Chennai, India. The role requires working effectively with a wide range of stakeholders across the globe and at all levels of the organization. The ideal candidate will be passionate about leveraging AI and automation to redefine our landscape, transitioning from a standard administrator into an expert AI operator within a three-year horizon. What You Will Do Manage the day to day IT support for Logitech’s Global Partner portal, act as the “expert” support for the Channel Operations team that handles user issues, manage the enhancement requests JIRA queue and work as the Business Analyst on ongoing and future global partner portal projects. Why It Might Be a Fit The ideal candidate will be passionate about leveraging AI and automation to redefine our landscape, transitioning from a standard administrator into an expert AI operator within a three-year horizon. The role requires excellent verbal, active listening and written communications skills along with demonstrated facilitation skills, and the ability to work in a fast-paced setting and prioritize among competing tasks and assignments. Requirements 5+ years in the IT Industry, working on CRM/PRM projects 3+ years experience as a Salesforce Administrator, Salesforce.com Admin & Sales Cloud certified Experience with PRM/ Channel Incentive tools such as Impartner, 360 Insights etc. Expertise with business processes around Marketing, Sales & Channel Partner management, Channel Incentive Management Solid understanding of best practices in CRM usage and ability to bring a consulting approach to help business solve issues and challenges Thorough understanding of the software development lifecycle and project management methodologies. Agile/PMI /PMP /CAPM Certification a plus Proven administrator and configurator skills with Sales Cloud Must be up to date with all the Salesforce releases and new functionalities within Salesforce Excellent verbal, active listening and written communications skills along with demonstrated facilitation skills Ability to work in a fast-paced setting and prioritize among competing tasks and assignments Benefits Comprehensive and competitive benefits packages Flexible working environment Good physical, financial, emotional, intellectual and social wellbeing support Paid holidays Healthcare PTO Retirement Learning budget Parental leave Wellness Visa/relocation Remote flexibility Stipends Bonus/commission

Skills and Technologies