Full Job Description

Role Overview As an Operations Support Executive, you'll provide essential back-office support to keep our customer-facing teams running smoothly. You'll own administrative tasks and help us spot ways to simplify processes. Your work ensures our merchants enjoy a friction-free experience. What You Will Do Manage a variety of operational and administrative tasks to support the Customer Operations team. Process payment adjustments and other changes with a high level of accuracy. Liaise with internal teams (Sales, Treasury) to close gaps and keep workflows running smoothly. Why It Might Be a Fit Previous experience in an operations, administrative, or back-office role—ideally in financial services or fintech (though not essential). Excellent organisational skills with the ability to prioritise and handle multiple tasks in a fast-paced environment. Requirements Previous experience in an operations, administrative, or back-office role Excellent organisational skills Ability to prioritise and handle multiple tasks in a fast-paced environment Strong attention to detail Proactive approach to problem-solving Comfortable working with data and numerical information in Excel Skilled in using modern business tools (Salesforce or similar CRM/ops systems) Collaborative mindset Comfortable working independently during late-shift hours

Skills and Technologies