Benefits

Full Job Description

Role Overview The Operations Manager, Partner Success Systems will drive operational efficiency and scalability across Coursera’s partner account management ecosystem. This role focuses on process optimization, AI-enhanced automation, and implementing best practices to increase the effectiveness of account management and partner content launch operations. What You Will Do Collaborate closely with key stakeholders in the Partner Success team to translate operational challenges into technical requirements and scalable process improvements. Identify workflow bottlenecks and implement automated solutions—including leveraging GenAI—to drive efficiency in partner account management and content launches. Why It Might Be a Fit You will play a critical role in equipping the Partner Success team with streamlined processes, actionable insights, and technical solutions to support their collaboration with university and industry partners. By establishing metrics, leading change initiatives, and driving alignment across workflows, you will ensure a high-quality approach to account management. Requirements 7+ years of experience in business operations, technical program management, or systems-oriented roles, with a proven track record of scaling complex workflows in high-growth environments. Demonstrated experience architecting and deploying logic-based automations or system improvements from the ground up (e.g., using no-code/low-code tools, CRM customization, or automated workflows). Strong background in end-to-end project lifecycle management, with the ability to lead high-stakes change initiatives across global, distributed teams. Hands-on experience with CRM architecture (e.g., Salesforce or HubSpot) and a deep understanding of how to structure data and workflows for scalability. Ability to use data to identify systemic trends, monitor performance metrics, and drive proactive operational improvements. Benefits Equal Opportunity Employer committed to building a welcoming and inclusive workplace Reasonable accommodations upon request at recruiting@coursera.org

Skills and Technologies