Requirements Summary

The ideal candidate will have a strong background in customer success, account management, and/or customer service, with a proven track record of successfully managing and meeting schedule commitments

Benefits

Education

Bachelor's degree

Full Job Description

Role Overview The Manufacturing Customer Success Manager will facilitate customer success by expediting task completion, reassignment, or escalation to leadership based on the nature of the request. This role requires exceptional interpersonal, queue management, and cross-software platform expertise, paired with notable strengths in collaboration, organizational understanding, and a dedication to exceeding customer expectations and delivering organizational results. What You Will Do The Manufacturing Customer Success Manager will serve as the primary liaison for customers, facilitating seamless communication and building trust-based relationships throughout the order life cycle. They will also perform regular portfolio reviews, coordinate with Partner Success Managers, and manage and resolve customer escalations cross-functionally. Why It Might Be a Fit The ideal candidate will have a proven track record of successfully managing and meeting schedule commitments, knowledge of manufacturing processes, and strong analytical skills. They will also have excellent organizational skills, attention to detail, and collaboration skills. Requirements Bachelor's degree in Supply Chain, Engineering, Business Administration, or a related technical field (or equivalent experience) Minimum of 4 years of experience in customer success, account management, and/or customer service, preferably in manufacturing operations Proven track record of successfully managing and meeting schedule commitments Knowledge of manufacturing processes, timelines, and documentation Strong analytical skills with the ability to implement solutions keeping orders on track Self-starter with a take-charge attitude and ability to independently drive project completion Excellent organizational skills, demonstrated ability to multitask, and understanding of our communication platform's interface while tenaciously working to meet deadlines Superior verbal and written communication skills with the ability to effectively manage relationships with all stakeholders Excellent attention to detail and collaboration skills Proficiency in ERP tools and communication software Experience with quality management systems (e.g., ISO 9001) Ability to thrive in a fast-paced and high-growth environment Benefits Competitive salary Comprehensive benefits package Health and life insurance Generous paid time off, including vacation, sick leave, and floating and fixed holidays Employee Assistance Program (EAP) and other wellbeing resources Team Spirit and Friendly Atmosphere Development Opportunities We Care Flexibility Onboarding

Skills and Technologies