Benefits

Education

Bachelor's degree

Full Job Description

Role Overview As a Manager, Travel Experience, you will lead a team of Business Travel Consultants responsible for delivering outstanding service to valued corporate customers. You will combine people leadership, operational excellence, customer relationship management, and travel-industry expertise to drive team and program performance. What You Will Do You will lead, coach, and develop a team of Business Travel Consultants, oversee day-to-day operational performance, analyze recurring service issues, and build and maintain strong relationships with customers. Why It Might Be a Fit This is a remote opportunity within Mumbai, offering the chance to make a direct impact in a fast-paced, customer-focused travel environment. You will have opportunities for professional growth, leadership development, and career progression within a high-performance environment. Requirements At least 5 years of progressive leadership experience in a contact center, customer support, or similar operational environment, including significant experience managing teams. At least 5 years of experience within the travel industry, with strong working knowledge of GDS platforms such as Sabre and/or Amadeus. Demonstrated success leading customer-focused teams and resolving complex customer or traveler issues in high-service environments. Strong people-management skills, including coaching, mentoring, motivation, performance management, and career development. Proven ability to build trusted relationships with customers and internal stakeholders and to operate effectively in a fast-growing organization. Strong analytical and problem-solving capabilities, with the ability to use operational data and performance metrics to identify issues and guide decisions. Excellent written and verbal communication skills, with confidence in presentations, facilitation, and customer-facing discussions. Familiarity with CRM and contact-center technologies such as Salesforce, Twilio, Calabrio, Workday, or comparable platforms. Strong organizational and interpersonal skills, with the ability to work independently while collaborating effectively across teams. Flexibility to work non-traditional shifts when business or customer requirements call for it. Benefits Remote working opportunity for candidates based in Mumbai. Comprehensive, locally tailored healthcare, insurance, and wellness benefits for employees and their families. Flexible time off and country-specific holidays to support work-life balance. Paid parental leave for new parents. Retirement savings programs and opportunities to participate in equity plans, where applicable. Mental health and well-being resources. Connectivity and commuting support in eligible locations. Travel-related employee perks. Opportunities for professional growth, leadership development, and career progression within a high-performance environment.

Skills and Technologies