Benefits

Full Job Description

Role Overview Lead managed services delivery for Sprinklr Community customers by owning the strategy, architecture, governance, and evolution of customer community platforms. Drive community transformation initiatives, user experience optimization, platform adoption, and operational excellence while serving as the primary advisor to customers on community best practices, digital engagement, and platform roadmap execution. What You Will Do Lead end-to-end management and optimization of Sprinklr Community platforms, ensuring scalability, performance, governance, and business alignment. Design and oversee community architecture, act as the primary strategic advisor for customer community initiatives, and drive requirements discovery, solution design, roadmap planning, and execution of community enhancement programs. Why It Might Be a Fit A strategic consultant with deep expertise in customer communities and digital engagement platforms, passionate about building world-class community experiences that drive adoption, engagement, and business outcomes. Requirements 8-12 years of experience in Community Platforms, Digital Experience Platforms, Managed Services, SaaS Consulting, or Customer Engagement solutions Deep hands-on experience with Sprinklr Community or similar platforms Proven experience designing, building, launching, and managing large-scale customer community portals and online forums Strong expertise in community architecture, moderation frameworks, engagement strategies, governance models, and digital customer experiences Advanced knowledge of UI/UX principles, information architecture, user journey design, accessibility, and community experience optimization Strong understanding of HTML, CSS, JavaScript, responsive design principles, and front-end customization approaches High-level understanding of REST APIs, authentication models, SSO, webhooks, integrations, and enterprise system connectivity Experience leading customer workshops, solution design sessions, governance reviews, and executive stakeholder discussions Strong analytical, problem-solving, consulting, and customer management capabilities Benefits Voluntary healthcare coverage Paid time off Mentoring Program Equal employment opportunity Reasonable accommodations available upon request

Skills and Technologies