Benefits

Full Job Description

Role Overview This is a fully remote opportunity for an IT professional who enjoys solving problems while also improving the systems behind them. The role combines hands-on troubleshooting with systems administration, cybersecurity support, and digital process improvement. What You Will Do You’ll support users across Microsoft 365 and business applications while managing access, technology assets, and system records. You’ll troubleshoot hardware, software, login, connectivity, permissions, and user-access issues, resolving them efficiently or escalating when specialist support is required. Why It Might Be a Fit This role is ideal for a proactive IT professional who values ownership, continuous learning, and practical impact. You’ll have opportunities to support an Australian business remotely, contribute to system implementations, updates, and workflow improvements, and identify recurring problems and recommend smarter, more efficient solutions. Requirements Minimum 2 years of relevant experience in IT support, systems support, or a closely related role. Practical experience supporting Microsoft 365 and cloud-based platforms. Hands-on experience troubleshooting hardware, software, user-access, permissions, and connectivity issues. Experience managing user accounts, permissions, and system access. Knowledge of basic networking and connectivity concepts. Experience maintaining IT records, documentation, asset information, and system records. Understanding of fundamental cybersecurity and data privacy principles. Ability to investigate technical problems independently, identify appropriate solutions, and escalate issues effectively when specialist support is required. Strong written and verbal communication skills, with the ability to explain technical issues clearly to non-technical users. Strong organizational skills and attention to detail. Ability to work independently with minimal supervision while collaborating effectively with colleagues and external providers. Benefits Permanent work-from-home setup. Full-time, Monday-to-Friday schedule. Day shift aligned with AEST working hours. Company-provided equipment. Secondary Wi-Fi modem. 21 annual leave credits, with leave benefits beginning on Day 1. 100% conversion of unused leave credits. HMO coverage from Day 1. 13th-month pay. Monthly gift vouchers. Milestone tokens for birthdays, anniversaries, and Christmas. Employee engagement activities, including team-building events, Christmas celebrations, town halls, and virtual events with prizes. Ongoing learning and professional development opportunities. Supportive, collaborative, people-first remote working environment.

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