Requirements Summary

2+ years of experience in customer-facing roles, strong presentation and customer training skills, ability to manage multiple implementations simultaneously, excellent verbal and written communication skills, strong technical aptitude and ability to troubleshoot software workflows, ability to navigate ambiguity and operate in a fast-changing environment, strong organizational and time management skills, ability to build trust and influence customer behavior, demonstrated ability to drive customer adoption and outcomes, experience handling escalated customer situations

Benefits

Full Job Description

Role Overview An Implementation Specialist is responsible for guiding new Weave customers through the implementation, training, and activation of the Weave platform during the onboarding process. This role serves as the primary point of contact throughout onboarding, ensuring customers are properly configured, trained, and prepared to successfully adopt scheduling, texting, and communication workflows. What You Will Do Manage a portfolio of customers at various stages of implementation, balancing project management, customer education, technical troubleshooting, and go-live execution. Serve as the primary implementation specialist and trusted advisor from kickoff through go-live. Why It Might Be a Fit Success in this role is measured by customer adoption, implementation quality, customer satisfaction, and long-term retention. You will need to have strong presentation and customer training skills, ability to manage multiple implementations simultaneously, and excellent verbal and written communication skills. Requirements 2+ years of experience in customer-facing roles Strong presentation and customer training skills Ability to manage multiple implementations simultaneously Excellent verbal and written communication skills Strong technical aptitude and ability to troubleshoot software workflows Ability to navigate ambiguity and operate in a fast-changing environment Strong organizational and time management skills Ability to build trust and influence customer behavior Demonstrated ability to drive customer adoption and outcomes Experience handling escalated customer situations Benefits 100% remote work within India Employment contingent upon successful completion of a background check Equal opportunity employer Inclusive workplace AI tools used to assist with candidate experience

Skills and Technologies