Plooto
Enterprise Customer Success Manager
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Senior · 6 years
Toronto, Ontario, Canada, India
Remote
2026-09-07
greenhouse
Requirements Summary
The ideal candidate has 6+ years of experience in customer success, strategic account management, or enterprise sales, preferably in SaaS, fintech, or payments, with a proven track record managing complex accounts and meeting growth targets
Benefits
Full Job Description
Role Overview The Enterprise Customer Success Manager will own relationships with strategic, high-value partners, driving deep adoption of Plooto across their client base, and unlocking significant expansion opportunities. What You Will Do The role involves managing a portfolio of enterprise and national accounting firm partners, developing and executing tailored success plans, driving deep adoption, leading executive business reviews, and identifying upsell and cross-sell opportunities. Why It Might Be a Fit The ideal candidate is a proven CSM who thrives in complex, multi-stakeholder environments, knows how to turn strategic partners into Plooto champions, and has a hunter mentality balanced with deep relationship instincts. Requirements 6+ years of experience in customer success, strategic account management, or enterprise sales, preferably in SaaS, fintech, or payments Proven track record managing enterprise or national accounts with complex stakeholder maps and six-figure+ contract values Demonstrated ability to meet or exceed NRR, expansion, or growth targets in a quota-carrying CSM or account management role Executive presence, comfortable leading QBRs, navigating C-suite relationships, and influencing without authority Strong strategic thinking: able to build account plans, identify growth levers, and connect Plooto's value to a firm's business outcomes Exceptional communication, organizational, and project management skills; able to manage multiple complex accounts simultaneously A hunter mentality balanced with deep relationship instincts, knowing when to push and when to listen Benefits Competitive salary Bonus: experience in the accounting software, payments, or AP/AR ecosystem Stock options Flexible work arrangements Opportunities for growth and development