Benefits

Full Job Description

Role Overview This is a high-impact leadership opportunity for a customer-focused professional to own the strategy and execution of the post-sale customer experience. The role will drive retention, expansion, adoption, and long-term customer value across a growing B2B SaaS environment. What You Will Do You will combine strategic leadership with hands-on engagement, stepping into key accounts when needed to resolve challenges and accelerate outcomes. A major focus will be building scalable Customer Success frameworks, playbooks, health-scoring processes, and lifecycle standards. Why It Might Be a Fit This is an ideal role for an autonomous, player-coach leader who thrives in fast-moving, high-growth environments. Requirements Proven experience leading Customer Success within a B2B SaaS environment Demonstrated success owning retention and expansion metrics Hands-on leadership approach with the ability to personally step into strategic or complex customer situations Strong understanding of the complete customer lifecycle Consultative mindset with the ability to ask insightful questions and recommend practical solutions High degree of autonomy, accountability, and initiative Strong proficiency with HubSpot, Salesforce, or similar CRM and customer management platforms Benefits Opportunity to build and lead a Customer Success organization Direct collaboration with founders and senior leadership Opportunity to shape scalable processes and long-term customer relationship strategies Work within a profitable, high-growth organization High level of ownership, autonomy, and entrepreneurial responsibility Collaborative culture focused on impact, accountability, and practical execution Fully remote work environment

Skills and Technologies