Benefits

Full Job Description

Role Overview The ideal candidate will be a technical specialist with strong analytical skills, a strong desire to learn, and a good sense of customer service. The role requires adapting quickly to a fast-paced environment and delivering a positive customer experience. The successful candidate will be part of the Desktops/Specialist Operations team and will work in a shared environment to provide technical support for complex issues affecting Refinitiv products to customers, internal partners, and 3rd party engineers. What You Will Do Provide expert technical support for several LSEG products, work with Product teams and Development groups, and record all customer queries, interactions, and investigation progress in the CRM tools provided (Salesforce). Why It Might Be a Fit The qualified candidate will be able to work shifts, may be required to work weekend on rotation basis, and may be required to work as part of the project implementation team to integrate Refinitiv’s products at customer site. Requirements English fluency required Logical problem solver who is self-motivated and a strong contributor within a team Solid understanding of operating systems, networks, IT security and Office suite of products Ability to communicate effectively both verbally and in writing with customers and colleagues at all levels of technical and non-technical skill sets Experience in a customer service environment and having outstanding Customer Service skills Ability to work with visual teams to successfully deliver projects or resolutions to customer concerns Basic level knowledge of financial markets Demonstrates can-do attitude in challenging situations Benefits Healthcare Retirement planning Paid volunteering days Wellbeing initiatives

Skills and Technologies