Requirements Summary

Must have technical skills to troubleshoot and resolve hardware, software, and network problems

Full Job Description

Role Overview Provide technical support for help desk related tasks, troubleshoot hardware, software, and network problems, and work with vendors to resolve issues. What You Will Do Answer questions, troubleshoot problems, teach customers about software or hardware functionality, and resolve printer issues. Why It Might Be a Fit Identify patterns of failure, research bug fixes, and implement solutions. Work with vendors, configure and install operating systems, and train end-users. Requirements Identified, troubleshoot and resolved hardware, software, and network related problems Used the established tracking system to log requests, monitored progress, tracked the problem resolution Configuring and installing the Windows workstations and Macintosh operating systems Installing, certifying and troubleshooting the campus and remote campus network cabling infrastructure Training the end-users on the use and features of the various operating systems and applications

Skills and Technologies