Requirements Summary

The ideal candidate should have 1-3 years of experience in customer support, familiarity with the Saas industry, and knowledge of basic tech like APIs and SDKs

Benefits

Full Job Description

Role Overview This is a remote position at Leegality, a company that digitally transforms critical compliance processes for large Indian businesses. The role involves providing support to Enterprise customers, maintaining deep knowledge of Leegality's product, policies, and processes. What You Will Do Responsibilities include configuring and managing client use of Leegality, responding to sales and customer success teams, and analyzing and reporting malfunctions. Why It Might Be a Fit The company focuses on helping people grow and stay motivated, with perks like flexible working hours, hybrid work setup, and bi-annual performance appraisals. Requirements 1-3 years of experience as a Customer Support Specialist or similar CS role Experience in dealing with Enterprise customers Familiarity with the Saas industry Understanding of basic tech like API's, SDK Excellent communication and problem-solving skills Multi-tasking abilities with an agile approach Knowledge on tools like metabase, elastic search, kibana Benefits Flexible working hours Hybrid work setup Bi-annual performance appraisals Culture that rewards initiative, curiosity, and impact

Skills and Technologies