Benefits

Full Job Description

Role Overview The Customer Success - Renewals person will help Sleek achieve its revenue target by renewing all services in our existing clientele. The role requires a customer-focused, sales and data-driven individual to join the team and contribute to Sleek’s growth! What You Will Do Achieve renewal rate targets on a monthly basis, along with CSAT targets. Conduct detailed investigations into the customer’s end-to-end interactions with Sleek, working cross-functionally with relevant departments to drive resolution. Why It Might Be a Fit The ideal candidate will have a minimum of 8 years of experience in sales, account management, or customer success, with a strong ability to resolve issues by collaborating internally and externally. Requirements Experience working with SMEs, startups, fast-paced setups in Singapore market Exposure to different culture because Sleek clients are from all over the world Ability to resolve issues by collaborating internally and externally Familiar with Tableau, Zendesk, Husbpot Experience handling complex customers and trouble shooting/escalations Proactive to take up new projects to completion Benefits Competitive market salaries Generous paid time off and holiday schedules Employee share ownership plan Internal and external facing training programmes Opportunity to work with AI in a regional centre of AI excellence

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