Benefits

Full Job Description

Role Overview The Customer Success Manager is responsible for providing a world-class SAAS customer experience, delivering value to our client community for the investment they make in our platform. The Customer Success discipline ensures high customer satisfaction levels, successful engagement with our platform, increased retention and driven growth by up-sells, and a consistently strong actualization of value. What You Will Do Maintain post-sales relationships with stakeholders at all levels within customer organizations, direct responsibility for deployment, adoption, and expansion, employing strong project management skills to monitor progress, track milestones, and adhere to deployment timelines. Why It Might Be a Fit A total of 5-8 years of experience in a Customer Success Role within security SaaS companies, strong knowledge in the AppSec and vulnerability management domain, and a good understanding of developer and DevOps ecosystems and practices. Requirements 5-8 years of experience in a Customer Success Role within security SaaS companies Strong knowledge in the AppSec and vulnerability management domain Knowledge of cybersecurity, particularly in application security and vulnerability management tools A good understanding of developer and DevOps ecosystems and practices Solid verbal and written communication skills, organizational skills, attention to detail, and strong sales acumen Willingness to travel up to 20% of the time, both domestically and occasionally internationally A BS degree in Computer Science, Cybersecurity, Information Systems, or a related field is preferred Certification in Project Management and Cybersecurity, like PMP, CISM, CISSP, or OSCP, are advantageous Benefits Competitive Compensation Comprehensive Benefits Flexible hours and remote work options Career Growth Opportunities Work-Life Balance Collaborative Environment Employee Recognition Diversity and Inclusion

Skills and Technologies