Benefits

Full Job Description

Role Overview The Customer Success Manager (CSM) - EOS Accounts is responsible for the overall engagement, success, and retention of assigned customer accounts. Acting as both the internal advocate for the client and the external representative of Blackbaud, the CSM ensures that client objectives are met by fostering trusted relationships and strategic communication. What You Will Do Lead EOS Product Transitions, Drive Platform Adoption and Retention, Develop Customer Success Plans, Establish a proactive communication cadence, and Collaborate Cross-Functionally. Why It Might Be a Fit The ideal candidate will have EOS Process Expertise, Technical Proficiency, Exceptional Communication Skills, a Customer-Centric Approach, Critical Thinking and Problem Solving, Organization and Time Management, Team Collaboration and Emotional Intelligence, Adaptability, a Data-Driven Mindset, Self-Motivation and Learning. Requirements EOS Process Expertise Technical Proficiency Exceptional Communication Skills Customer-Centric Approach Critical Thinking and Problem Solving Organization and Time Management Team Collaboration and Emotional Intelligence Adaptability Data-Driven Mindset Self-Motivation and Learning Benefits Competitive salary Equity Healthcare PTO Retirement Learning budget Parental leave Wellness Visa/relocation Remote flexibility Stipends Bonus/commission Paid holidays

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