Requirements Summary

We are looking for a highly-motivated, business-focused, demonstrated team-player with 5+ years of experience in customer success, account management, engagement management, or pre-sales roles related to driving positive customer outcomes and adoption

Benefits

Education

Bachelor's degree

Full Job Description

Role Overview We are looking for a highly-motivated, business-focused, demonstrated team-player to join us as a Customer Success Manager. In this role, you will be responsible for partnering with Customers to meet their security objectives, adopt our solution, understand the value of their investment, and expand their product footprint. What You Will Do Managing the entire Customer Journey for an assigned portfolio of Customers, partnering with Customer Success Engineers to identify and drive customer objectives, operationalization, outcomes and value, defining and executing Customer Success Plans, and owning Customer renewal opportunities and partner with Account Executives on Customer Expansion opportunities. Why It Might Be a Fit We're looking for driven and talented people like you to join our CS team and our mission to change the future of cloud security. Ready to dive in and swim with our pod? Requirements Bachelor's degree or equivalent work experience 5+ years experience in customer success, account management, engagement management, or pre-sales roles related to driving positive customer outcomes and adoption 5+ years of experience working with Cloud Security, CyberSecurity, or SaaS products Ability to communicate, operate and communicate in various organizational levels both internally and externally Knowledge of modern Cloud Infrastructure providers such as AWS, Microsoft Azure, Google Cloud Knowledge of and experience working in the Cloud Security industry Familiarity with cloud technology and environments, along with the benefits and security challenges of working in the cloud Excellent written, verbal communication skills, & problem-solving skills A passion for creating and maintaining relationships, while working in a tight-knit community culture Ability to manage competing priorities Passion for driving customer success that results in renewals, upside, and retention AI proficiency Ability to travel 30% Benefits Dental insurance Vision insurance Health insurance 401(k) or retirement plan Paid time off Wellness programs Parental leave Visa sponsorship Relocation assistance Remote work flexibility Bonus/commission Paid holidays

Skills and Technologies