Requirements Summary

The ideal candidate should have SMB segment exposure and proven ability to manage a large customer set, with 3+ years of experience in a similar role, preferably in selling SAAS solutions

Benefits

Full Job Description

Role Overview The Customer Success Account Manager will be responsible for developing a deep understanding of Adobe's Digital Media line of products and leading value-led conversations with customers for these solutions. The role is pivoted around new customer acquisition, upselling, and cross-selling Adobe Cloud-based Solutions. What You Will Do The incumbent will be responsible for helping the customer adopt the solution with ease, optimizing their product experience, and guiding them to internal support teams if needed. The role involves developing a value-based relationship with new and existing North American Adobe SMB customers, driving up-sell and cross-sell by prioritizing accounts with the highest propensity to buy, and executing marketing qualified leads (MQLs) with a defined SLA to maximize revenue. Why It Might Be a Fit To succeed in this role, the candidate should have SMB segment exposure and proven ability to manage a large customer set, with 3+ years of experience in a similar role, preferably in selling SAAS solutions. The ideal candidate should have excellent communication skills, a flair for technology, and the ability to lead customer conversations with value-selling rather than product features pitch. Requirements SMB Segment exposure and proven ability to manage a large customer set 3+ Years' experience in a similar role, with experience in selling SAAS solutions preferred Excellent communication Skills, both oral and written Flair for Technology and ability to lead a customer conversation with value-selling rather than product features pitch Demonstrated ability to be a quick learner. Task oriented with focus and drive to complete tasks at hand Strong organization, follow-through and documentation skills suitable for customer communication International Sales Experience with exposure to NA markets preferably Working hours will coincide with the US Time Zones Bachelor’s Degree or Equivalent Benefits Dental insurance Vision insurance Comprehensive benefits programs Comprehensive benefits programs Paid holidays Comprehensive benefits programs Comprehensive benefits programs

Skills and Technologies