Requirements Summary

Customer support experience, technical aptitude, strategic thinking, excellent communication skills, and ability to work independently

Benefits

Education

Bachelor's degree

Full Job Description

Role Overview This role combines customer service, technical understanding, process improvement, and quality management in a collaborative environment. The position requires strong organization and communication skills, particularly when managing multiple priorities and rotational shifts. What You Will Do Provide professional support to customers regarding technical data and application-specific questions, manage customer inquiries efficiently, and participate in quality management activities. Why It Might Be a Fit The role is well suited to a customer-focused professional who enjoys learning new technologies and solving problems independently, with a strong analytical, troubleshooting, and problem-solving skills. Requirements Bachelor's degree with a minimum three-year full-time program from a recognized university or institution Proven professional experience in Customer Support, preferably within a software, technology, fintech, or financial-services environment Strong technical aptitude and the ability to quickly understand and learn new software applications Strategic thinking and the ability to understand customer requirements and translate them into appropriate actions Excellent written and verbal English communication skills, with confidence interacting professionally with customers and internal stakeholders Good working knowledge of Microsoft Office applications Strong organizational and time-management abilities, with the capacity to manage multiple inquiries and competing priorities effectively Strong teamwork and collaboration skills, combined with the ability to work independently with limited supervision Ability to maintain productivity and effective communication while working from home Willingness and flexibility to work rotational shifts Reliable internet connectivity and a suitable home-working environment Benefits Modern office infrastructure and a professional working environment in Kochi Work-life balance and flexible working arrangements Hybrid/remote working opportunities Potential short-term onsite opportunities in Germany for experienced employees Additional employee benefits, including parental health insurance Opportunity to work with a motivated and collaborative international team Agile organizational structure offering autonomy and creative freedom Career development opportunities within an established technology organization Exposure to financial technology, market data, and specialized software applications

Skills and Technologies