Benefits

Full Job Description

Role Overview This is a high-impact, hands-on role responsible for optimizing the systems that power a fast-growing, remote-first organization. The ideal environment is fast-paced and collaborative, with a strong focus on reliability, accountability, efficiency, and measurable business impact. What You Will Do You will bridge business operations and technology, translating complex business needs into scalable and practical system solutions. You will take ownership of core platforms such as Salesforce and Five9 while improving workflows, automation, reporting, and operational performance. Why It Might Be a Fit This is an opportunity to shape technology and processes that directly influence productivity, customer experience, and growth. You will drive initiatives from requirements gathering through deployment and optimization, working closely with leadership and cross-functional teams. Requirements 5+ years of professional experience in business systems, business analysis, project management, operations, technology, or a related field. Hands-on experience administering and configuring Salesforce, including workflows, automation, permissions, reports, dashboards, and related functionality. Hands-on experience with Five9 or a comparable CCaaS/contact center platform. Proven experience leading cross-functional projects from requirements gathering and solution design through implementation and deployment. Strong understanding of CRM systems, contact center operations, workflow automation, business processes, and operational reporting. Ability to translate business requirements into practical technical solutions and communicate effectively with both technical and non-technical stakeholders. Experience developing reports, dashboards, and operational analytics to support business decisions. Strong project management, organization, prioritization, and stakeholder management skills. Excellent written and verbal communication skills with the ability to work independently and drive accountability across teams. Experience with APIs, integrations, ETL processes, and data flows is a plus. Experience with SQL, BigQuery, Looker Studio, Power BI, or Tableau is advantageous. Salesforce Administrator or Advanced Administrator certification is preferred. Experience with legal intake, personal injury, lead generation, sales operations, or contact center environments is a plus. Experience with Agile, Scrum, PMP, Lean, or Six Sigma methodologies is advantageous. Benefits Full-time employment 100% remote work environment Paid Time Off (PTO) Opportunity to work closely with leadership in a growing, technology-driven organization High-impact role with significant ownership across business systems and operational processes Long-term growth and career development opportunities Opportunity to work on projects spanning Salesforce, contact center technology, automation, analytics, and business process improvement

Skills and Technologies