Requirements Summary

The ideal candidate will have experience in project operations, PMO operations, professional services operations, resource management, business operations, or operational excellence, and strong Microsoft Excel capabilities

Benefits

Education

Bachelor's degree

Full Job Description

Role Overview The Business Analyst, Operations is responsible for executing, maintaining, and continuously improving the enterprise delivery operating model, governance processes, resource management practices, and operational reporting capabilities. Reporting to the Operational Excellence Lead, this role serves as a key member of the Operational Excellence Center of Excellence (COE), helping to drive operational consistency, delivery performance, data integrity, and process adoption across all business units. What You Will Do Key responsibilities include supporting the execution and continuous improvement of the enterprise delivery operating model, administering governance processes, operational reviews, and delivery management standards across business units, and maintaining and improving standard operating procedures (SOPs), playbooks, templates, and governance documentation. Why It Might Be a Fit Success in this role requires a highly analytical, process-oriented professional who is comfortable working across teams, managing complex data, and driving operational improvements in a fast-paced professional services environment. Requirements Bachelor's Degree in Business Administration, Operations Management, Project Management, Information Systems, Finance, or a related field. 3-5+ years of experience in Project Operations, PMO Operations, Professional Services Operations, Resource Management, Business Operations, or Operational Excellence. Experience supporting operations within a professional services, consulting, or technology services organization. Strong Microsoft Excel capabilities. Experience with PSAs, ERPs, CRMs, IT ticketing systems, and project portfolio management systems. Ability to translate operational data into meaningful business insights. Strong communication, facilitation, and stakeholder management skills. Proven ability to drive process improvement initiatives. Benefits Remote work environment Opportunity to work with a global team Meaningful work and a true sense of community Fun and celebratory culture Internationally recognized as a 'Great Place to Work'

Skills and Technologies