Benefits

Education

Master's degree

Full Job Description

Role Overview This is a high-impact account management role focused on growing and retaining a portfolio of North American SaaS customers. The role combines strategic account planning with data-driven pipeline management and hands-on customer engagement. What You Will Do You will own a $3M+ book of business, driving renewals, expansions, upsells, and long-term customer value. You will work closely with Customer Success, Marketing, Product, Support, and New Business teams to strengthen adoption and revenue performance. Why It Might Be a Fit This opportunity is ideal for a commercially minded SaaS professional who thrives in a fast-paced, collaborative, and globally distributed environment. Requirements 4+ years of experience in SaaS sales, account management, or a related commercial role, preferably supporting North American customers. Proven success driving customer renewals, expansions, upsells, and revenue growth in a high-growth environment. Experience managing complex customer portfolios and balancing retention objectives with expansion opportunities. Strong understanding of SaaS commercial metrics, including Net ARR, renewals, expansion revenue, adoption, pipeline management, and forecasting. Data-driven approach with experience using CRM systems, pipeline analytics, account data, and forecasting tools to support commercial decisions. Excellent communication, negotiation, presentation, and stakeholder-management skills, with the ability to influence audiences at different levels. Ability to develop strategic account plans and translate customer insights into actionable growth initiatives. Strong cross-functional collaboration skills and the ability to work effectively with Customer Success, Marketing, Product, Support, and New Business teams. Ability to manage escalations professionally, prioritize competing demands, and maintain customer confidence during challenging situations. Willingness and ability to work 5:30 PM–2:30 AM IST to align with North American business hours. Fluent written and spoken English, as the role involves communication with global teams and customers. Bachelor's degree in Business, Computer Science, or a related field is preferred; an MBA is a plus. Familiarity with advanced sales methodologies such as Challenger, MEDDIC, or SPIN is desirable. Experience working in a hyper-growth SaaS environment with complex customer portfolios is an advantage. Benefits High-impact opportunity to directly influence renewal rates, expansion revenue, and customer success. Remote-first work environment with the ability to work from India. Opportunity to collaborate with diverse, international teams across multiple countries. Fast-paced SaaS environment that encourages autonomy, innovation, continuous learning, and professional growth. Exposure to complex customer portfolios and strategic commercial initiatives. Supportive environment where new ideas, creative approaches, and individual expertise are valued. Opportunities to build strong relationships with experienced leaders and cross-functional teams. A collaborative culture focused on customer value, professional excellence, and meaningful career development.

Skills and Technologies